Thursday, August 31, 2017


Sometimes, we get so caught up in our genealogical research that we lose track of what is happening in real life for those connected to our research.

I was pressing onward with finding a DNA match for one particular line in my father-in-law's tree—good intentions about researching those less-completed paternal lines in mind—when I realized my online connection didn't seem to be responding to my repeated clicks. Though I've had my husband test at three different DNA companies, in this case, I was working on a match to my husband's DNA test at Family Tree DNA. You know, the genetic genealogy company located in Houston...

...oh. Yeah. Harvey.

Sometimes, this twenty-four-seven access we've become accustomed to in the genealogy world spoils us. We forget about what is happening in the outside world when the documents of centuries past are at our virtual beck and call. Sometimes, however, clicks don't retrieve the expected responses.

On the company's Facebook page, Family Tree DNA mentioned two days ago that while the building they are housed in is safe from flood damage, they have closed their office until it becomes safe for their employees to commute to work.

Of course, there are many other questions in customers' minds, as well. According to FTDNA, the DNA samples they are storing for customers remain safe. While their summer sale is still in progress through tonight, there will likely be a delay in shipments—as well as with processing of returned kits. Some employees are working from home, but because of the lesser number of available employees, the best way to contact FTDNA is online, not by phone, for obvious reasons.

At the time of that Tuesday morning Facebook announcement, Family Tree DNA had anticipated being able to open their office again "later this week." Whenever they reach the point where it is safe to do so, they have our well-wishes for a safe return in the aftermath of such incredible destruction.

Disclaimer: While this post does include a link to a commercial entity, it does not include any affiliate links. 

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